AnyDesk Remote Access: A Comprehensive Guide

As an Atera user, you're probably familiar with the importance of remote access in managing your clients' devices. AnyDesk is a powerful tool that enables seamless remote access, allowing you to support your users from anywhere, at any time. In this article, we'll explore the ins and outs of AnyDesk remote access, including its installation process, usage, and benefits.

Installing AnyDesk Remote Access

To begin using AnyDesk as your default remote access tool, follow these steps:

1. Log in to your Atera account and navigate to the Devices page.

2. Click on the Connect dropdown menu in the Remote Access column for the device you want to connect to.

3. If prompted, download and install AnyDesk (Atera's custom version) on your device.

1. One-time installation: Once installed, AnyDesk will be available on all existing and new agents without requiring additional setup.

2. Automatic installation: When setting AnyDesk as your default remote access tool, it will automatically install on all existing agents and any agents you install in the future.

3. Secure and reliable connection: AnyDesk provides a secure and reliable remote access experience, ensuring that your users' devices are protected from unauthorized access.

Using AnyDesk Remote Access

To initiate a remote connection with AnyDesk:

1. Log in to Atera and navigate to the Devices page.

2. Click on the Connect dropdown menu in the Remote Access column for the device you want to connect to.

3. Select the AnyDesk tab and follow the prompts to establish a connection.

Benefits of Using AnyDesk Remote Access

1. Convenience: With AnyDesk, you can access your users' devices from anywhere, at any time, making it easier to provide support and resolve issues quickly.

2. Security: AnyDesk provides secure remote access, ensuring that your users' devices are protected from unauthorized access.

3. Reliability: The tool ensures a stable connection, minimizing downtime and reducing the risk of lost productivity.

Important Notes

1. M1 processor devices: When connecting to newer Mac devices using the M1 processor, you'll need to instruct your users to manually install AnyDesk from the popup window that appears after initiating a connection.

2. Custom version required: Atera's custom AnyDesk version must be installed on your device to enable remote access, even if you've installed a generic version of AnyDesk in the past.

AnyDesk remote access is an essential tool for any IT professional or managed service provider looking to streamline their support process and provide exceptional customer service. By following these steps and understanding its features, benefits, and installation process, you'll be well-equipped to take advantage of this powerful tool and enhance your users' experience.

Anydesk remote access